It’s a big world after all. Just ask anyone … the world is getting smaller. Smart phones make it possible to check the weather in China. Hourly flights can drop you off anywhere in the country within hours. Video conferencing lets you attend business meetings from your bedroom. These days, it’s all about shrinking things down to manageable size. Except in the customer contact industry. This paper explores the age-old question of whether bigger is necessarily better when it comes to your customers and selecting a customer solutions provider.